At Umi Shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read through our refund policy below to ensure a smooth and easy process.

Refund Eligibility:

  • Product Condition:Items must be returned in new, unused, and unworn condition with all original tags and packaging intact.
  • Time Frame:Refunds can be requested within 7 days from the date of delivery. After this period, we may not be able to process the refund.
  • Exceptions:Some products may be non-refundable, including:
    • Customized or personalized items
    • Sale or clearance items (unless otherwise specified)
    • Gift cards or digital products

How to Request a Refund:

  1. Contact Us:Reach out to our customer service team at info@vip within the eligible time frame. Provide your order number, the items you wish to return, and the reason for the return.
  2. Return Authorization:Once your refund request is approved, we will arrange a refund for you as soon as possible.
  3. Return Shipping:If the return is not due to a product defect, the customer is responsible for the return shipping costs.

Refund Process:

  • Once we receive your returned items, we will inspect the condition of the products.
  • If the return meets our refund policy, we will process your refund to the original payment method.
  • Processing time:Refunds can take up to 15 business days to appear in your account, depending on your payment provider.

Exceptions to Refunds:

  • Damaged or Defective Items:If you receive a damaged or defective item, please contact us immediately at info@umishop.vip with photos and a description of the issue. We’ll either offer a replacement or process a full refund.
  • Order Errors:If we made a mistake with your order, we’ll cover the return shipping costs and offer you a full refund or a replacement.

Exchanges:

  • If you’d like to exchange an item, please follow the same steps as for a refund. If you are exchanging for a different size or color, we will process the exchange as soon as we receive the original item, and the customer is responsible for the return shipping costs.